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Deformed and cracked drawer boxes - Merillat's Spring Valley Drawers - Refuse to provide service

Our house is new built house, 2 and half years old. Recently we found that all drawer boxes were deformed, some even are cracked. Merillat's Spring Valley product line has warranty of 25 years. We contacted Merillat customer service, were told to send pictures, forms, and provide measurement of each drawer. After everything was sent, nothing happened for a few days. I sent an email to get update today, and were told that " defects are from misuse of the cabinetry. It looks as though the drawers have either been stood on or hung off of or left off the track and forced open". We keep asking them to send a people in to check the defective products. They said that they will have a sales rep contact me, but nobody called me at all. Now they made such conclusion. It seems that only way is to go to the court to straight it out.
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Review
#700732 Review #700732 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Tags
  • Merillat Cabinetry

Merillat in Concord, New Hampshire - Will not exchange product

Merillat cabinets has a policy not to accept returns or exchange product for items ordered in error Seems if you got what you ordered even if it was ordrerd by mistake their answer is go pound sand we are not exchanging it ordered cabinets in the wrong color and they will not exchange them still in original boxes unopened except for one which was opened and repacked They will sell you more cabinets but you have to eat the ones you don't want Feel like I'm being held hostage and blackmailed The company is owned by Amsco Corp.
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4 comments
Anonymous
#589998

That's the risk when you choose to DYI. You have to "eat" your own mistakes.

You ordered a color. Marillat delivered to you, the custom made cabinets in that color. You opened up one box, and decided you really didn't like that color after all.

What did Marillat do wrong? :roll

As mentioned, custom made anything, can't be returned just because of buyers remorse. Who else is going to buy all those custom made cabinets if Marillat took them back? :?

Anonymous
#453885

Agree with the other comments here....why should we all pay for your error....and then blame the manufacturer who did nothing wrong...really???

Anonymous
#393820

Why are you angry with a manufacturing plant that does not sell direct to the public....your issue should be with the store or, more importantly, yourself for making the error in the first place....

Anonymous
#331668

Cabinets are special order material. Special orders are not returnable, regardless of the manufacturer. You should have been told this by the dealer that sold you the cabinets.

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Review
#235684 Review #235684 is a subjective opinion of poster.

Contact Merillat Customer Service

Mailing Address:
Merillat Corporation
308 Mound Ave
Miamisburg, Ohio 45342
United States
Phone:
(866) 850-8557
All Merillat Contacts